Legal

Grievance Redressal Policy

Last updated: 28 June 2026

VariableWork Consulting Private Limited ("JeevikaSetu") is committed to resolving complaints fairly and quickly. This Policy explains how to raise a grievance and how we handle it, in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 / Rules, 2025.

What You Can Raise a Grievance About

  • A booking, service, payment, refund, or cancellation.
  • Conduct or safety concerns involving another user.
  • Your personal data (access, correction, erasure, consent) — see also our Privacy Policy.
  • Any other concern about the Platform.

How to Raise a Grievance

  1. In-app: Bookings / Profile → "Raise an issue".
  2. Email: grievance@jeevikasetu.com (mark subject "Grievance"). Include your name, registered mobile number, booking ID (if any), and a description.
  3. Post: Grievance Officer, VariableWork Consulting Pvt. Ltd., 1503, Saya Gold Avenue, Indirapuram, Ghaziabad, Uttar Pradesh 201014.

Our Response Timelines

  • Acknowledgement: within 24–48 hours of receiving your grievance.
  • Resolution of consumer grievances: within one month (as required under the Consumer Protection (E-Commerce) Rules, 2020).
  • Resolution of data-protection grievances: within 15 days where possible, and in any case no later than 90 days as required under the DPDP Rules, 2025.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT Act:

Name: Ms. Deep Shikha

Designation: Grievance Officer

Email: grievance@jeevikasetu.com

Address: VariableWork Consulting Pvt. Ltd., 1503, Saya Gold Avenue, Indirapuram, Ghaziabad, Uttar Pradesh 201014

Working hours: Mon–Sat, 10:00–18:00 IST

Nodal / Compliance Contact

Name: Ms. Deep Shikha

Email: grievance@jeevikasetu.com

Escalation

If you are not satisfied with our resolution:

  • For data-protection matters, you may approach the Data Protection Board of India.
  • For consumer matters, you may approach the National Consumer Helpline (1915) or the appropriate consumer forum.

We treat every grievance seriously and use them to improve the Platform.